We are currently investigating multiple issues that have been reported due to order edits being synced between Shopify and Eshopbox.
The impact includes: - Duplicate line items appearing in some orders - Orders already marked as Ready to Ship are being cancelled, with shipments reverting to Processing status - Dispatch errors on modified orders - Discrepancies in the payment method reflected on the workspace
Our engineering team has identified that these issues stem from errors in how order edits are being synced from Shopify to the workspace.
Corrective Action: We are actively working on a permanent fix to ensure order edits sync correctly across all systems. Until then, to prevent further disruptions, the order edit sync has been temporarily disabled.
We will continue to provide updates as we progress. We appreciate your patience and understanding.
If you are facing any specific concerns, please reach out to our Support team.
Posted Aug 07, 2025 - 18:34 IST
This incident affects: Eshopbox Workspace and Eshopbox Apps (Shopify).